When you choose a transmission specialist, be sure you know exactly what work you are authorizing (i.e. estimate, internal or external diagnosis, or transmission repair).
If asked, the technician should be willing to show you the damaged parts and explain the repair work. Also, ask for a damaged-parts report and a breakdown of the work that was done. If you want to inspect the damaged parts pulled from the transmission, be sure to ask the mechanic when you authorize the work, not after. As with any contract, make sure you understand all aspects of the work. If you give your authorization over the phone, understand exactly what work you are approving. Phone authorization is a binding commitment.
What To Look For
- Is the shop a member of the Better Business Bureau? The Bureau can give you the company’s history in dealing with customers?
- Is the company a member of any transmission groups, such as the Automatic Transmission Rebuilder Association (ATRA) or Automatic Service Association (ASA), or is it part of a national franchise that offers
training programs to keep technicians up-to-date on new technology?
- Do they participate in continuing education and training programs?
- Is the shop well-equipped with the proper diagnostic tools for your vehicle? One of the easiest things to look for is the hydraulic lifts needed to raise your car?
- Is the shop clean and professional looking? Does it appear to be well-run?